1. License Policy

Once you finished the order, you will receive the license email ASAP. Generally speaking, the order confirmation email and keycode email will be sent to your inbox within minutes after your order. But sometimes it will be rejected by your email and shown in the spam. So if you don't receive the keycode in time, you can check the spam email as well. You can also contact our support team for help: support@hisoftmate.com.

HiSoftmate offers monthly, yearly, or lifetime licenses on the specified platform. If you want to switch the license code from Windows to a Mac computer or vice versa, you can contact our support team to do it for free within one week after you make the purchase. Otherwise, you have to buy a new license key for your computer.

2. Refund Policy

HiSoftmate offers a 30-day Money Back Guarantee for all licenses, based on our 'try-before-you-buy' system. All refund requests will be approved only under the acceptable circumstances below. If an order exceeds the money-back guarantee period, then no refund will be issued.

Unaccepted Circumstances

We generally do not refund or exchange products in the following circumstances:

Your order has already exceeded 30 days.
A refund request for no reason.
A refund request for part of a bundle.
You changed your mind after placing an order.
You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
A refund request for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
You didn't receive the license key but never get in touch with us for assistance.
A refund request for price differences due to different regions and sellers.
A refund request due to your lack of understanding or misunderstanding of our product functionality and compatibility because you didn't read the product description carefully before purchasing.

Accepted Circumstances

We'll refund your money as soon as possible if your case meets our Money Back Guarantee guidelines below:

You accidentally purchased the wrong product and later bought the correct one within 30 days.
A payment system error caused you to be charged twice.
The product has serious technical issues that our team couldn’t fix within a month.

How to Apply for a Refund Request

If your case falls under our refund policy, please submit the refund request to our support team by writing an email to support@hisoftmate.com, with the following info in your email.

Product name that you want to refund;

The licensed email address that you used to buy the product;

Your transaction ID or order ID;

The reason why you want to ask for a refund.

We'll deal with your refund request within 24 hours on the working days. The money will go back to your original account within 3~5 working days after our support team confirms your refund. Once the order is canceled, your license will be deactivated. Please uninstall our software from your computer completely.

3. Free Upgrade

All HiSoftmate products are free to update. So you can buy one license and enjoy the product within the period.